Concern and Complaints Policy

At Swindon Academy we aim to communicate effectively to parents and respond to requests in a timely manner. On occasions there are instances where a parent, visitor or member of the community wishes to make a complaint. Instances such as these need to follow the complaints process as set out in our Complaints Policy below.

Any complaints made will be acknowledged and an investigation will be carried out in a timely manner.

Swindon Academy Complaint Policy September 2016

If you would like a paper copy of this policy, please notify us by calling 01793 426900 or by email at

The school is part of United Learning. United Learning comprises: UCST (Registered in England No: 2780748. Charity No. 1016538) and ULT (Registered in England No. 4439859. An Exempt Charity). Companies limited by guarantee. VAT number 834 8515 12.
Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB. Tel: 01832 864 444

United Learning